Who to contact in Emergency

We have put a list of other agencies who provide emergency support.


If you feel like you are in need of urgent help and want to talk to someone you have the following options:

For urgent medical attention, you can call 999, visit Accident & Emergency (A&E) or make an Emergency GP appointments.

For urgent medical advice you can call the NHS on 111 (England).

If you are a NHS Trust service user you should have been given a contact number for when you are in crisis. If you cannot find this number, please contact the team you are seeing by calling them direct, or via your local Access and Assessment team in: Suffolk - call 0300 123 1334 Central and West Norfolk - call 0300 790 0371 Great Yarmouth and Waveney - call 01493 337958

Urgent out of hours help - Norfolk’s Emergency Duty Team

What they do - During emergencies, they help: Children and their families People with mental health problems and disabilities Older people and adults at risk of abuse or neglect They are open when local daytime offices have closed, including: Nights Weekends Public and extra-statutory holidays We work with other emergency services including the health services and police. Contact 0344 800 8020


You can talk to Samaritans anytime on 116 123 and this isn't just for those who are feeling suicidal.

If you are under 19 you can contact Childline about anything. Whatever your worry, it is better out than in. Call 0800 1111.

Safeguarding Concerns - Children’s Advice and Duty Service

If you are a professional, i.e. working with a child or young person in a formal or voluntary setting and not a family member or member of the public, you can contact the Children’s Advice and Duty Service on their direct line: 0344 800 8021. If you are a member of the public you can do this through Norfolk County Council’s Customer Services on 0344 800 8020 If you require more information go to the Norfolk County Council safeguarding section in their website or click here. Norfolk Swift Response

This 24-hour service provides help, support and reassurance if you have an urgent, unplanned need at home but don’t need the emergency services. So for example, if your partner or carer is suddenly admitted to hospital, the Swift Response team can assist you with getting up, washing and dressing. Or if you have a fall but are not seriously injured, the team can bring special lifting equipment to help make moving as safe as possible for you.

Who can get assistance from Norfolk Swift Response?

  • Older people

  • People with physical illness or disabilities

  • People with learning difficulties People with mental health problems

Contact Norfolk Swift Response on 0344 800 8020.

Equal Lives

A disability rights organisation based in Norfolk and Suffolk. We exist to support people of any age who face disabling barriers and we are dedicated to making their voices heard.

Equal Lives and Foodbanks

You can get access to a food parcel with a referral to your local foodbank. You can get a referral from a range of professionals (such as doctors, health visitors, social workers) who identify people in crisis and issue them with a food bank voucher, which provides 3 days’ worth of emergency food. Equal Lives can issue vouchers for Norfolk Food banks. Call us on 01508 491210 if you need a foodbank voucher.

Norfolk and Waveney Mind - Services & Support Groups

The mental health charity that believes no one should have to face a mental health problem alone.